Hire Up is a paid work experience opportunity.

  • 6 months, with paid job readiness training
  • Includes supportive services and job placement assistance
  • Work with city agencies and nonprofit organizations

The Baltimore City Health Department (BCHD) and the Office of Emergency Management (OEM) are seeking six-month temporary City Agency Community Health Workers. The Community Health Worker (CHW) is a public health professional responsible for receiving reports of persons suspected or confirmed as having COVID-19. The incumbent will report directly to OEM’s City Safety Czar and the team will be brought onboard by the Mayor’s Office of Employment Development (MOED) Hire UP program.

Baltimore City is obligated under the OSHA Healthcare Emergency Temporary Standard (ETS) for certain entities to carry out Covid-19 case logging by federal law. The four main functions of this City Agency Community Health Worker cadres will be to log, notify, report and refer outbreak of Covid-19 cases. In addition to the program training, two weeks of training will be conducted by BCHD.

FOCUS WILL NOT BE ON CONTRACT TRACING. Focus will be on case logging, notifications for outbreaks and infections in high-risk settings (designated critical Infrastructure Workforce) via a new PowerBI system to log cases.

Duties include (not all-inclusive list):

  • Interviews, when necessary, will involve gathering information about symptoms, exposures, and identifying others with whom the case has been in contact while potentially infectious. The CHW will ascertain whether the case is part of a group at high risk of transmission or severe disease and provide information about the illness and methods of disease prevention and control, including the importance of staying isolated from others.
  • Provide City employees with appropriate information/instructions via the BCHD resources including isolation and/or quarantine procedures, and if appropriate, refer them to testing, vaccination or other resources.
  • Reassure City employees that all information is strictly confidential to ensure that clients are comfortable sharing any interaction that may have exposed others to COVID 19.
  • Communicate in a professional and empathetic manner.
  • Accurately collect and record patient information and activities per established protocols and as instructed by the supervisor.
  • Document activities and provide public health messaging to City employees about COVID-19 through in-person visits, telephone, or provision of materials.
  • Regularly communicate community concerns, escalate needs and maintain daily contact with supervisor.
  • After BCHD training, dispel Covid-19 and other designated occupational illness rumors and myths, and relay information about myths to the City for improvements in messaging.
  • May conduct presentations on facts and prevention for COVID19 and other occupational illnesses for the City.
  • May participate in conducting health educational and promotional activities for non-English speaking City employees; may interview non-English speaking City employees in their native language to participate in determining and resolving their health-related needs and problems; may participate in informing non-English-speaking residents of and introducing them to bilingual community resources, services and institutions established to meet their groups’ particular social, health and cultural needs.
  • Willing and available to work onsite and within the City Agency community.
  • Perform other duties as required.

Required Knowledge, Skills, and Abilities:

  • Knowledge of the principles and methods of community health education.
  • Proven ability to act in an ethical, confidential manner regarding the health care behavior of individuals and groups.
  • Skill, in speaking, translating, reading and writing in a professional manner.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of Baltimore city’s communities and resources.
  • Proficiency with MS Word and data entry
  • Ability to handle confidential information
  • Ability to exhibit interpersonal skills with a professional, positive work ethic.
  • Ability to show empathy to distressed individuals

Preferred skills/experience:

  • Ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Experience in customer service, health care, education, or social services, preferred experience speaking with others about the benefits of Covid-19 vaccination and PPE in emergency situations
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment
  • High capacity for attention to detail and documentation of work as it’s completed
  • Second or multiple languages is a plus


Equivalencies- A bachelor's degree from an accredited college or university and one year of experience performing community health education; or equivalent combination of education and experience.

Preferred Experience:

Experience in public health, medical, epidemiology or a related field

A bachelor's degree in public or community health education from an accredited college or university.