Client Success Representative
Triumvirate Environmental is looking for a Client Success Representative! This role will act as the liaison for communication and coordination for all client related requests and work closely with internal departments to schedule and complete jobs accurately and efficiently. The right candidate must be an assertive individual who possesses strong interpersonal skills, who is organized and analytical, flexible, creative, takes initiative and has the ability to juggle multiple tasks.
You have the talent and motivation, but you need a team that is committed to helping you succeed- a team that is as dedicated to its employees as it is to its customers!
We don’t just promise growth opportunity, we create it through employee training, and mentoring!
Essential Responsibilities and Duties:
Provide WOW! Level Service by responding promptly to customer requests, ensuring efficient job completion, conducting routine site visits and developing customer intimacy by serving as the main point of contact for all prospective and existing customers.
Effectively manage an extensive book of clients by providing technical support to EH&S staff and Triumvirate onsite personnel in all aspects of Hazardous Waste Management. Assist with regulatory compliance and characterization of chemical, biological and radioactive waste.
Utilize fundamental concepts in organic and general chemistry to identify, segregate and handle chemicals for disposal using guidelines and regulations set forth by the Resource Conservation and Recovery Act, Department of Transportation and Occupational Safety and Health Administration.
Prepare documentation for transportation of chemicals to appropriate disposal facilities.
Assist Account Managers with the coordination of bids, proposals, and quotations for services such as lab packs and drum disposal, lab moves, onsite support services and field service related projects.
Maintain and grow existing customer base by providing quality control and following up with requests.
Collaborate with Finance and Operations to process job folders, including appropriate job costing and invoicing by the set timelines.
Work with Project Managers and Account Managers to understand financials and assist with the preparation of forecasts and various financial models.
Perform monthly COGS reviews of certain service areas to ensure accuracy and completeness of financial results while finding ways to maximize gross profit.
Most important responsibility:
WOW! Internal and external customers
Proven organizational and time management skills
Strong communication skills, both written and verbal
Attention to detail with the ability to keep the big picture in mind
Excellent soft skills; ability to work well with clients and co-workers
Computer skills: MS Word, excel and ability to learn internal computer software
Knowledge of RCRA and DOT
Health, Dental and Vision Insurance
Gym membership discounts and health and wellness reimbursements
Gyms at select branch locations.
401(K) retirement savings plan with co. contribution.
Very Generous Tuition Reimbursement Program - WOW!
TONS of safety training with opportunities for external trainings and certifications!
Paid time off and select paid holidays!
Mentorship & Career Succession Planning
Opportunity be involved with employee-led resource groups
Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
For further information on Triumvirate & the exciting work that we are doing in the industry, please visit our LinkedIn page - Triumvirate LinkedIn
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals with Disabilities and Protected Veterans encouraged to apply. Triumvirate is an Equal Opportunity Employer (EOE).