Job Posting Announcement

Posting Date: 5/25/2022

Classification: Manager Level

Functional Job Title: Workforce Manager, Northwest One-Stop Career Center

FLSA/Bargaining Unit: Exempt/MAPS

Salary: Low $70K

Location: Mondawmin Mall - 2401 Liberty Heights Avenue - Suite 302 Baltimore, MD 21215

Status: Fulltime- Regular with Benefits


About City of Baltimore, Mayor’s Office of Employment Development:

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. Our vision is for every City resident to maximize his/her career potential and all employers have the human resources to grow and prosper – a workforce system that works.

Position Overview:

This position is vital to the success of the agency's overall operation to help city residents obtain employment and earn a family supporting wage. It requires the ability to lead the activities of the Re-entry Center (ReC) which is a project within the One-Stop Career Center with programming specifically designed to assist ex-offenders in connecting to work and community. It also requires the ability to supervise and lead a team of all partners within the One-Stop Center. The Manager is responsible for building and leading a network of representatives from state and local government, non-profit organizations, faith and community based organizations and private business to create a broad menu of services for returning citizens to promote their successful transition to employment. Must have the ability to interpret, explain, and apply sound principles to deliver employment and training services as well as the knowledge of federal, state and local laws, policies and regulations pertaining to the Workforce Innovation Opportunity Act. As a member of the agency’s leadership team, the Manager must be able to communicate effectively (oral and written), with elected officials, members of the workforce development board, regulators, private businesses, employees, contractors, vendors and community stakeholders; ability to establish and maintain effective working relationships with a diverse group of residents, local business leaders, and representatives of workforce agencies.

Essential Duties and Responsibilities:

  • Leads a One-Stop Center to help increase the city’s employment rate and number of residents earning a family supporting wage.
  • Researches and identifies a variety of funding opportunities that will ensure the sustainability of the ReC’s operations as well as new, innovative projects that fit the mission of the center.
  • Develops and submits grant applications and proposals for securing funding for the center’s program and services; leads and guides team efforts in crafting proposal ideas and plans for implementation.
  • Develops and implements operational policies and procedures that aligns with the services delivery of the ReC/One-Stop Career Center.
  • Regularly reviews/monitors budget, MIS reports to ascertain accuracy, identify programmatic highlights/problems, to recommend system modifications, to ensure that service operations are executed within the assigned budget and on schedule, to evaluate customer satisfaction, and to promote continuous improvement.
  • Works closely with agency senior management to develop market and execute targeted workforce plans and programs, both short-and long-range, and to ensure the expansion and quality of agency services.
  • Establishes and maintains effective working relationships with grant funders, MOED leadership, and management level personnel from federal, state, local and other organizations.
  • Provides technical guidance to staff and ensures ongoing avenues for their professional development.
  • Supervises, directs and evaluates the work of coordinators and/or first and second line supervisors responsible for various aspects of the agency's operations.
  • Continuously researches new, state of the art resources and strategies designed to assist the ex-offender population in successful transition and employment retention.
  • Contributes to the efficiency and effectiveness of Vision 2020 and to the quality of services to job seekers and businesses that lead to an increase in the employment rate and increase wages of Baltimore City residents by offering suggestions and directing or participating as an active member of committees and/or work teams.

Knowledge, Skills and Abilities:

  • Ability to lead a team to accomplish shared vision and goals.
  • Knowledge of employment and training practices that help low-wage residents advance to high wage jobs.
  • Ability to design, implement and manage employment programs including fiscal, personnel or administrative aspects.
  • Experience supervising, managing and leading a team.
  • Experience using data to manage performance.
  • Knowledge of Management Information Systems preferred.
  • Ability develop and manage a budget including periodic reviews and reports.
  • Ability to establish and maintain effective working relationships with other agencies (federal, state and local), public and private agencies, community partners, and MOED associates.
  • Ability to communicate effectively both orally and in writing, and make presentations to diverse groups including the public, agency leaders, elected officials, and community partners.
  • Knowledge of structural challenges that make it difficult for unemployed residents and low-wage workers to obtain, retain and advance.
  • Ability to assign and review the work of subordinate employees.
  • Must be computer-literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, etc.).
  • Thorough knowledge of workforce development services and programs.
  • Knowledge of working with the criminal justice system, related policy issues, existing federal and state ex-offender hiring incentives and best practices in re-entry transition.


Required Education and Experience:

  • Bachelor’s degree and four years of experience (including supervision) in planning, research, administration, public policy or employment and training programs, with at least one of which must have been in a specialized area; OR any equivalent combination of acceptable education and experience.


City of Baltimore, Mayor’s Office of Employment Development is an Equal Opportunity Employer and Service Provider