Posting Date: 10/14/2022

Compensation: $16 per hr.

Dates of Temporary Employment: December 12, 2022 - September 1, 2023

Location: 101 W. 24th Street, Baltimore, MD 21218

About City of Baltimore, Mayor’s Office of Employment Development:

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city! To us, economic justice means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize his/her career potential and all employers have the human resources to grow and prosper – a workforce system that works.

Baltimore YouthWorks Summer Jobs Program is one of the largest summer jobs initiatives in the nation. For the past 5 years, the goal has been to offer 8,000 City youth an opportunity to work and earn wages during the summer months. Built on the unspoken expected reality that a large percentage of black and brown youth would have unequal access to a summer job because of structural and institutional racism, YouthWorks prioritizes those most impacted – youth receiving public assistance, low wage families and youth connected to the Department of Juvenile Service.

Position Overview:

This is a Receptionist position requiring general office duties and clerical tasks. Work is performed under the supervision of a YouthWorks Manager and Data Assistant. Assignments are routine in nature and are carried out in accordance with general work instruction and established office practices and procedures. Position duties include, but not limited to the following:

Essential Duties and Responsibilities:

  • Answer a (12) Line Telephone System
  • Provide Excellent Customer Service by:
  • Representing the Agency and customer service philosophy, policy and procedures with the utmost integrity.
  • Provide accurate information to the public pertaining to YouthWorks and MOED programs and/or refer inquiries to the appropriate source
  • Screen incoming calls in a business professional manner; direct calls to appropriate YouthWorks or MOED staff
  • Following-Up Responses when inquiries are requested
  • Maintain telephone message log, taking detailed telephone messages to disseminate to staff mailbox or email
  • Greet visitors and direct them to the appropriate staff person – by appointment only
  • Assist with YW System Inquires, organizing packets, and mailings
  • Maintain updated YouthWorks and MOED information or materials in the Reception area
  • Operate various office equipment, to include: multi-line telephone system, fax machine, copiers, desk top computer, scanner and shredder
  • Maintain a clean work environment

Qualifications:

  • High school diploma or equivalency
  • One year of office / clerical experience
  • Must be capable of completing data entry and search functions using agency, city and state software programs.
  • Must have Microsoft Office skills (Excel, Word, Publisher and Access)
  • Access to reliable and daily transportation is essential

Additional Requirements:

  • Access to a computer or laptop with a microphone and camera and high-speed internet capabilities
  • Ability to pass a mandatory criminal background check
  • Must be flexible to work mornings and some Saturdays when directed
  • Standard work schedule for this position is 8:00am – 4:00pm
  • As directed by Program Manager or Data Assistant hours may occasionally change
  • Telework Eligibility – Staff will need to work 90 days before they are eligible to telework