The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)

• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems and reports concerns to the Store Leader and when applicable, the District Leader and Human Resources

• Works closely with the Store Leader to train new employees on proper safety procedures and use of personal protective equipment. Conduct ongoing training of any new material or safety related procedures.

• Assist the Store Leader with assembling an effective retail team through recruiting, training and development, and timely performance feedback

• Monitor and analyze business processes and results to profitably achieve Royal Farms goals

• Ensure the proper execution of all Royal Farms marketing programs

• Connect with the community in which we operate to establish positive relationships

• Adhere to company policy for checking in external and internal vendors

• Provide leadership to their retail team members that ensures a pleasant customer service experience

• Recognize employees that adhere to the company’s standards and recommend to the Store Leader employees who may be suited for promotion

• Resolution oriented in all Employee Relations (ER) activities