Posting Date: January 19, 2023

Functional Job Title: Office Assistant

Status & FLSA: Temporary/ Non-Exempt

Bargaining Unit: City Union of Baltimore (CUB)

Salary: $15/hour

Position Type: Temporary (6 months)

Location: Northwest Career Center, 2401 Liberty Heights Ave, Suite 302, Baltimore, MD

About City of Baltimore, Mayor’s Office of Employment Development

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city! To us, economic justice means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize his/her career potential and all employers have the human resources to grow and prosper – a workforce system that works.

Position Overview

This office support position that will support Let’s Ride to Work a rideshare program for adult Baltimore City residents who are newly employed. This position requiring knowledge of general office and clerical tasks. Work involves performing a full range of office support duties for a department or program.

Essential Duties and Responsibilities:

  • Create and update intake ensuring accuracy and validity of information.
  • Assist the participant with troubleshooting Lyft app.
  • Coordinate closely with Risk Solutions Team to ensure efficient management.
  • Handle logistics including scheduling and organizing meetings/appointments when needed.
  • Liaise with other teams within the company and external customers to ensure efficient workflow and requests.
  • Responsible for supporting community events and relief efforts to assist participants with their needs and providing them resources.
  • Order and maintain office supplies and materials for the program when needed.
  • Resolve office-related malfunctions and respond to requests or issues.

Knowledge, Skills and Abilities

  • Abilities to work evenings and weekends.
  • Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Lyft App, Teams & Outlook)
  • Thorough knowledge of existing office practices and equipment, and of business English, spelling, punctuation, good grammatical and arithmetic.
  • Ability to learn and use MOED and City designated software programs.
  • Thorough knowledge of the agency’s functions and services.
  • Ability to communicate orally and in writing; ability to understand and follow complex, oral and written instructions
  • Ability to compose and interpret departmental correspondence to presentation format.
  • Ability to meet and greet visitors in an effective and professional manner and to establish and maintain effective working relationships with superiors, associates, representatives of other organizations and the general public.
  • Ability to be a self-starter, plan, organize and execute complicated and continuing assignments accurately without instructions or reviews
  • Ability to keep complex records and to prepare accurate reports from various complex records.
  • Ability to work as a member of a team to assure project completion.
  • Ability to prioritize and handle multiple tasks.
  • Ability to make decisions in accordance with established rules and regulations and to apply agency policies
  • Ability to make decisions in accordance with established rules and regulations and to apply agency policies
  • Ability to act in a professional manner at all times.
  • Ability to keep information in confidence.

Minimum Required Education and Knowledge

  • One year of college including courses in business administration.
  • Two years of office/clerical experience; one of which must have been progressively responsible office/clerical experience.
  • Or any acceptable combination of education and experience.

City of Baltimore, Mayor’s Office of Employment Development is an Equal Opportunity Employer and Service Provider