Trigyn's direct government client has an immediate need for an End User Support/Service Desk Specialist in Baltimore, MD.

The particulars of the opportunity are below:

Description: End User Support Specialist responsibilities may include but are not limited to:

• Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.

• Determine the best solution based on the issue and details provided by customers

• Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;

• Develop/configure “agency specific” software

• Isolate and diagnose common hardware/software problems

• Maintain records of repairs and fixes for future reference and updates of procedures

• Document changes and improvements

• Ability to work with other IT professionals as needed for product/application support

Minimum Education and Experience Requirements:

• Associate degree.

• Two years of computer and customer support, applications analysis, and/or data security and testing experience.

• Verbal and written communication skills.

• Previous IT experience in government is preferred.


• An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education.

Multiple certifications may receive additional credit towards education/experience.

Required Skills, Knowledge and Abilities:

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.

• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.

• Knowledge of current trends and developments in network-based communications systems.

• Knowledge of computer-based communications protocols.

• Skill in developing database queries and generating reports.

• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.

• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.

• Ability to analyze, apply logic and solve technology problems.

• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.

• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.

• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.

• Ability to write detailed technical reports and analyses.

• Ability to develop a working knowledge of computer systems software and operating systems.

• Ability to develop systems software and systems software testing procedures.