Career Coach- ARPA

Job Posting Announcement

Posting Date: 8/23/22

Salary Range: Mid $50K

Status: Temporary w/Benefits

About City of Baltimore, Mayor’s Office of Employment Development

The Mayor’s Office of Employment Development (MOED) delivers economic justice to our city. To us, that means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. We do that by coordinating and directing workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy. Our vision is for all City residents to maximize their career potential and all employers to have the human resources to grow and prosper – a workforce system that works.

Position Overview

Hire Up is a transitional jobs program designed to aid disadvantaged job seekers in the city's economic recovery from the COVID-19 crisis. MOED will partner with other city agencies and nonprofit organizations with workforce needs on projects that might otherwise be unstaffed. Hire Up serves a dual purpose: (1) providing transitional work to help residents get back to work and earn critical wages to meet basic needs after a period of unemployment or underemployment, and (2) improving city services. The initiative will benefit all city residents, as well as city visitors, by making parks, streets,
recreation centers, and public events cleaner, safer, and more welcoming. Hire Up will provide short-term subsidized employment and occupational training to unemployed and underemployed Baltimore residents. MOED seeks to serve at least 500 residents through the program. MOED will screen applicants and provide workforce supports, including career navigation, throughout employment. MOED will assist with placement into unsubsidized employment following program participation. Occupational training will be available for program participants who wish to advance their skills and obtain credentials.

The ideal candidate will have experience in business engagement, career counseling, job readiness, or other workforce development or related fields. They will have excellent interpersonal skills, empathy, and an ability to interact professionally with individuals
from racially and economically diverse backgrounds. They will have the ability to provide career navigation and goal-setting support in individual and group sessions, in-person and virtually.

Essential Duties and Responsibilities:

• Facilitate job readiness training to help increase the city’s employment rate and number of residents earning a family supporting wage
• Provides career coaching services by phone, in-person and/or virtually through video coaching, webinars and other web-based tools or social media platforms
• Provides individual sessions to support job retention.
• Ensures comprehensive assessment, career counseling and case file management.
• Meets with employers and human resource directors
• Maintains excellent employer/customer relations, anticipates participants’ needs and assesses participant’s satisfaction
• Complete bus pass distribution to workers
• Analyzes current marketing strategies, MOED strategic plans and uses various methodologies such as focus sessions, surveys, etc. to make ongoing
recommendations to achieve and exceed marketing objectives.
• Markets business services utilize all available resources to facilitate placement of training and/or job-ready candidates.
• Documents business relationships and follow-up using the assigned MIS (MWE) and other reporting formats.
• Implements an effective job readiness curriculum to educate job seekers on employability skills that will enable them to achieve their career
• Perform assigned duties in a manner consistent with the mission, goals and core values of the Mayor’s Office of Employment Development and the City of
• Implement an effective job readiness curriculum to educate job seekers on employability skills that will enable them to achieve their career goals;
• Assist with developing resumes and cover letters, identify opportunities for employment and assist with the application and interview process
• Performs other duties as required.

Knowledge, Skills and Abilities

• Thorough knowledge of workforce development services and programs
• Knowledge of employment and training practices that help low-wage residents advance to high wage jobs
• Ability to design, implement and manage employment programs including fiscal, personnel or administrative aspects
• Experience using data to manage performance
• Knowledge of Management Information Systems preferred
• Ability to establish and maintain effective working relationships with other agencies (federal, state and local), public and private agencies, community partners, and MOED associates
• Ability to communicate effectively both orally and in writing, and make presentations to diverse groups including the public, agency leaders, elected officials, and community partners.
• Knowledge of structural challenges that make it difficult for unemployed residents and low-wage workers to obtain, retain and advance
• Must be computer-literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, etc.)

Minimum Required Education and Experience

• Bachelor’s degree from an accredited college or university in Marketing, Economics, Business, Public Administration or another related field
• Two years of talent acquisition or business development experience with one year of which must be in employment or job training related fields that required a high degree of marketing the program or service
• Or, any equivalent combination of acceptable education and experience