Posting Date: July 20, 2022

Classification: Human Services

Functional Job Title: Business Services Representative

FLSA/Bargaining Unit: Non-Exempt/CUB– Unrepresented

Grade/Salary Range: 918 /Mid $40K-50k

Location: Northwest Career Center, 2401 Liberty Heights Ave #302, Baltimore, MD 21215

Status: Full-Time/Regular

About City of Baltimore, Mayor’s Office of Employment Development

The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers in order to enhance and promote the local economy. Our vision is for all City residents to maximize their career potential and all employers to have the human resources to grow and prosper – a workforce system that works.

Position Overview:
The Business Services Representative job responsibilities involve two essential functions: first, recruiting/connecting businesses to services of the Mayor's Office of Employment Development (MOED) by marketing all possible agency resources (customized training, on-the-job training, subsidized employment, tax credits, summer jobs, recruitment services, etc.) and secondly, developing employment and training opportunities that lead to permanent, full-time positions with benefits and self-sufficient salaries for area job seekers.

Essential Duties and Responsibilities:

  • Demonstrates in-depth knowledge of local and regional Labor Market Information using the Department of Labor (DOL), and Bureau of Labor Statistics (BLS) databases.
  • Utilizes local labor market information to target new businesses and employers.
  • Identifies business employment and training needs required with changing labor market trends.
  • Conducts job matching activities for jobseekers.
  • Conducts job development for targeted populations.
  • Produce monthly reports including;
    • Number of business contacts, business contact information, industry information and, services provided
    • Number of job orders (received, filled).
    • Customer referral information
    • Analyzes current marketing strategies, MOED strategic plans and uses various methodologies such as focus sessions, surveys, etc. to make ongoing recommendations to achieve and exceed marketing objectives.
    • Markets business services utilizing all available resources to facilitate placement of training and/or job-ready candidates.
    • Ensures placement goals are met each month.

    Knowledge, Skills and Abilities

    • Knowledge of the agency's mission and all services available throughout the agency.
    • Ability to establish and maintain productive working relationships with employers, employees, training vendors, co-workers and workforce development partners.
    • Demonstrated skills and ability to use, effective marketing and salesmanship techniques.
    • Strong communications skills, ability to demonstrate effective communication orally and in writing, (with an emphasis on business writing) and to analyze written reports and materials.
    • Strong presentation skills, ability to speak persuasively, and to close a deal.
    • Ability to research businesses, business-related data and labor market information Ability to prioritize assigned tasks and handle multiple tasks.
    • Ability to perform as a member of a team to assure project completion.
    • Ability to recognize business related problems and facilitate resolution.
    • Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, etc.)


    Education & Experience:

    • A Bachelor’s degree from an accredited college or university in Marketing, Economics, Business, Public Administration or another related field
    • Two years of sales experience with one year of which must be in employment or job training related fields that required a high degree of marketing the program or service
    • Or, any equivalent combination of acceptable education and experience.

    City of Baltimore, Mayor’s Office of Employment Development is an Equal Opportunity Employer and Service Provider